:root{color-scheme:light;--ink:#2c2540;--muted:#746b83;--purple:#7455a7;--purple-dark:#5a3d8b;--lavender:#eee7f7;--line:#e8e2ed;--paper:#fffdfa;--soft:#f7f4fa;--shadow:0 12px 40px #3b245c08;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-synthesis:none}
*{box-sizing:border-box}body{margin:0;background:radial-gradient(ellipse at 84% 0,#ede3fb80,transparent 42%),#faf8fc;color:var(--ink);font-size:15px;line-height:1.6}button,input,select,textarea{font:inherit}button,a{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:wait;opacity:.6}a{color:var(--purple-dark)}[hidden]{display:none!important}h1,h2,p{margin-top:0}h2{font-size:22px;line-height:1.3;letter-spacing:-.5px}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #ae8be1;outline-offset:3px}.skip-link{position:absolute;left:16px;top:-80px;background:#fff;color:var(--ink);padding:12px;z-index:20}.skip-link:focus{top:10px}.care-header{min-height:85px;padding:calc(18px + env(safe-area-inset-top,0px)) max(28px,calc((100vw - 1200px)/2));display:flex;align-items:center;gap:25px;background:#20153b;color:#f5edf9}.care-brand{display:inline-flex;flex-shrink:0}.care-brand img{width:174px;height:auto;display:block}.care-header-label{font-size:10px;letter-spacing:2.6px;font-weight:700;padding-left:25px;border-left:1px solid #ffffff30;color:#d2bfeb}.care-back{margin-left:auto;text-decoration:none;color:#e7daef;font-size:13px;font-weight:600}.care-back span{margin-right:5px}.care-shell{max-width:1200px;margin:auto;padding:0 28px max(20px,env(safe-area-inset-bottom,0px))}.care-intro{display:flex;justify-content:space-between;align-items:center;gap:35px;padding:50px 0 32px}.eyebrow{font-size:10px;letter-spacing:2.2px;font-weight:750;color:var(--purple);margin-bottom:15px}.app-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#a57bc5;box-shadow:0 0 0 4px #eae0f3;margin:0 9px 1px 4px}h1{font-family:Georgia,"Times New Roman",serif;font-size:clamp(38px,5.5vw,58px);line-height:1.1;font-weight:500;letter-spacing:-1.5px;margin-bottom:18px}h1 span{color:var(--purple)}.care-intro-copy{font-size:15px;line-height:1.8;color:var(--muted);max-width:570px;margin:0}.care-illustration{position:relative;width:250px;min-width:220px;height:220px;display:flex;align-items:center;justify-content:center;flex-direction:column;margin-right:30px}.care-illustration svg{width:190px;z-index:1;filter:drop-shadow(0 12px 18px #7455a719)}.care-illustration small{font-family:Georgia,serif;font-style:italic;font-size:13px;color:#8e76a6;margin-top:13px;z-index:1}.care-orbit{position:absolute;border-radius:50%;border:1px solid #e1d4ee}.orbit-one{width:210px;height:210px;background:#eee5f745}.orbit-two{width:240px;height:170px;transform:rotate(-28deg)}.care-star{position:absolute;color:#af8acd;z-index:2}.star-one{font-size:30px;left:3px;top:28px}.star-two{font-size:27px;right:0;bottom:38px;color:#d8a16c}.care-notice{padding:13px 17px;border-radius:12px;background:#eee7f7;border:1px solid #e1d4ee;color:#63477d;font-size:13px;margin-bottom:18px}.care-notice.warning{background:#fff3dd;border-color:#ecd7ae;color:#745420}.care-error{padding:15px 18px;border-radius:12px;background:#fff0f0;border:1px solid #eed1d1;color:#813f4b;font-size:13px;margin-bottom:18px;white-space:pre-wrap}.care-card{background:var(--paper);border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow)}.care-toolbar{display:flex;justify-content:space-between;align-items:center;gap:18px;padding:15px 0 22px}.account-label{font-size:10px;color:var(--purple);letter-spacing:1.6px;font-weight:750}.care-toolbar p{font-size:13px;color:var(--muted);margin:3px 0 0;overflow-wrap:anywhere}.button-row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.care-button{min-height:43px;display:inline-flex;align-items:center;justify-content:center;gap:9px;padding:10px 17px;border-radius:11px;border:1px solid transparent;font-size:13px;font-weight:650;text-decoration:none;transition:background .15s,box-shadow .15s}.care-button.primary{background:var(--purple);color:#fff;box-shadow:0 4px 10px #7455a71c}.care-button.primary:hover{background:var(--purple-dark)}.care-button.secondary{background:#fffdfa;border-color:var(--line);color:#685479}.care-button.secondary:hover{background:#f1eaf8}.care-button.text-button{color:var(--purple);background:transparent;min-height:40px;padding:8px 12px}.care-button.text-button:hover{background:var(--lavender)}.care-layout{display:grid;grid-template-columns:310px minmax(0,1fr);gap:22px;align-items:start}.card-heading{display:flex;align-items:center;justify-content:space-between;gap:12px}.card-heading h2{margin:0}.request-sidebar{overflow:hidden}.request-sidebar .card-heading{padding:23px 23px 0}.request-sidebar h2{font-size:18px}.count-badge{font-size:11px;background:var(--lavender);border-radius:7px;padding:3px 8px;min-width:25px;text-align:center;color:var(--purple)}.care-small{font-size:12px;line-height:1.7;color:var(--muted);margin-bottom:0}.sidebar-note{padding:5px 23px 19px;margin:0}.request-list{border-top:1px solid var(--line)}.request-item{position:relative;display:block;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line);background:transparent;padding:18px 23px;color:var(--ink)}.request-item:hover{background:#f8f3fb}.request-item[aria-pressed=true]{background:#f1ebf8}.request-item[aria-pressed=true]:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:#8c6bbe}.request-item-title{font-size:13px;line-height:1.5;font-weight:650;display:block;overflow-wrap:anywhere;margin:8px 0}.request-item-meta{display:flex;align-items:center;justify-content:space-between;gap:8px;color:var(--muted);font-size:10px}.request-item-reference{font-family:ui-monospace,SFMono-Regular,monospace;font-size:9px;letter-spacing:.2px;color:#8d809a}.status-pill{display:inline-flex;align-items:center;white-space:nowrap;border-radius:20px;background:#ede7f7;color:#7355a4;font-size:10px;line-height:1.4;font-weight:650;padding:5px 9px}.status-pill[data-status=open]{background:#f2eafa;color:#725496}.status-pill[data-status=in_progress]{background:#e8eefb;color:#486c9a}.status-pill[data-status=waiting_customer]{background:#fff0d9;color:#986f25}.status-pill[data-status=resolved]{background:#e5f1e8;color:#4d7c5d}.status-pill[data-status=closed]{background:#eeeaf0;color:#7c6f86}.list-footer{padding:12px 23px 17px}.list-footer .care-small{font-size:10px}.empty-list{padding:32px 23px;text-align:center;color:var(--muted)}.empty-list strong{display:block;color:#6e5c80;font-size:13px;margin-bottom:7px}.empty-list p{font-size:12px;margin:0}.support-content{min-width:0;scroll-margin-top:18px}.welcome-card{padding:38px 40px;text-align:center}.welcome-icon,.mini-icon{display:inline-flex;align-items:center;justify-content:center;width:58px;height:58px;border:1px solid #e4d8ed;border-radius:18px;background:#f4edf9;color:#9875b7;font-size:27px;margin-bottom:20px}.welcome-card .eyebrow{margin-bottom:12px}.welcome-card h2{font-family:Georgia,serif;font-size:32px;font-weight:500;margin-bottom:14px}.welcome-card>p:not(.eyebrow):not(.care-small){font-size:14px;color:var(--muted);line-height:1.8;max-width:470px;margin:0 auto 24px}.care-expectations{display:grid;grid-template-columns:repeat(3,1fr);gap:17px;margin:33px 0 22px;padding-top:25px;border-top:1px solid var(--line);text-align:left}.care-expectations span{font-family:Georgia,serif;font-size:22px;color:#a58abd}.care-expectations p{font-size:12px;line-height:1.7;color:var(--muted);margin:7px 0 0}.compose-card{padding:28px}.compose-card .card-heading{align-items:flex-start}.compose-card .eyebrow{font-size:9px;margin-bottom:8px}.compose-card>p{font-size:13px;color:var(--muted);margin:12px 0 25px}.icon-button{border:0;background:#f3edf7;color:#846d99;border-radius:9px;width:34px;height:34px;font-size:23px;line-height:1;flex-shrink:0}.icon-button:hover{background:#e7dcf0}fieldset{border:0;margin:0;padding:0;min-width:0}label{display:block;font-size:12px;font-weight:650;color:#5a496d;margin:18px 0 7px}input,select,textarea{display:block;width:100%;border:1px solid #ded4e6;border-radius:10px;padding:11px 13px;background:#fff;color:var(--ink);font-size:14px;line-height:1.6;min-height:44px}textarea{resize:vertical;min-height:120px;max-height:500px}input::placeholder,textarea::placeholder{color:#a298ad}input:focus,select:focus,textarea:focus{border-color:#a989ca}.field-footer{display:flex;align-items:flex-start;justify-content:space-between;gap:15px;margin-top:8px;font-size:10px;color:#8d809a;line-height:1.6}.field-footer span:first-child{max-width:400px}.field-footer span:last-child{white-space:nowrap}.form-footer{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-top:22px}.form-footer .care-small{font-size:11px}.conversation-card{overflow:hidden}.conversation-heading{padding:26px 28px 21px;display:flex;justify-content:space-between;align-items:flex-start;gap:15px}.conversation-heading .eyebrow{font-family:ui-monospace,SFMono-Regular,monospace;font-size:9px;letter-spacing:1px;margin-bottom:9px}.conversation-heading h2{font-size:21px;overflow-wrap:anywhere;margin-bottom:8px}.conversation-heading .status-pill{margin-top:3px}.conversation-actions{display:flex;align-items:center;gap:10px;flex-shrink:0}.conversation-actions .status-pill{margin-top:0}.care-button.thread-refresh{min-height:36px;min-width:96px;padding:7px 10px;gap:6px;font-size:11px;border-radius:9px;white-space:nowrap}.thread-refresh svg{width:15px;height:15px;flex-shrink:0;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}.thread-refresh[aria-busy=true] svg{animation:thread-refresh-spin .9s linear infinite}@keyframes thread-refresh-spin{to{transform:rotate(360deg)}}.conversation-intro{display:flex;align-items:center;gap:11px;padding:14px 28px;background:#f8f4fb;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.team-mark{display:flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:10px;background:linear-gradient(145deg,#9070bb,#65448e);color:white;font-family:Georgia,serif;font-size:18px}.conversation-intro strong{font-size:12px;display:block}.conversation-intro small{font-size:10px;color:var(--muted);display:block}.conversation-app{margin-left:auto;background:#eee5f6;color:#85639e;padding:4px 8px;border-radius:6px;font-size:9px;font-weight:650}.earlier-messages{display:flex;margin:14px auto 0}.conversation-messages{display:flex;flex-direction:column;gap:22px;padding:27px 28px;min-height:140px;max-height:680px;overflow:auto;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#d4c5e2 transparent}.message{max-width:92%;align-self:flex-start;min-width:120px}.message[data-author=customer]{align-self:flex-end}.message-meta{display:flex;align-items:baseline;gap:10px;font-size:10px;margin:0 2px 7px;color:#8f809f}.message-meta strong{font-size:11px;color:#6a527c}.message[data-author=customer] .message-meta{justify-content:flex-end}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;border-radius:13px 13px 13px 3px;background:#f1eaf8;padding:13px 16px;font-size:13px;line-height:1.8}.message[data-author=customer] .message-body{background:#f2f0f3;border-radius:13px 13px 3px 13px}.reply-form{padding:0 28px 25px;border-top:1px solid var(--line)}.reply-form textarea{min-height:110px}.conversation-card>p[role=status]{padding:0 28px 20px}.closed-note{margin:5px 28px 24px;background:#f0ebf5;padding:14px 17px;border-radius:10px;font-size:12px;color:#7a648b}.closed-note strong{display:block;font-size:13px;color:#5f4774}.closed-note p{margin:6px 0;line-height:1.6}.closed-note .care-button{margin-top:10px}.resolved-note{background:#eef4ee;color:#57715d}.resolved-note strong{color:#385a40}.signed-out{padding:42px;text-align:center;max-width:780px;margin:10px auto 35px}.signed-out h2{font-family:Georgia,serif;font-size:32px;font-weight:500}.signed-out>p{color:var(--muted);max-width:530px;margin:0 auto 22px}.signed-out .button-row{justify-content:center;margin-bottom:22px}.signed-out .mini-icon{margin-bottom:17px}.care-footer{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:18px;font-size:10px;color:#96899f;padding:36px 0 10px}.care-footer strong{font-weight:600}.care-footer nav{display:flex;gap:20px}.care-footer a{color:#867291;text-decoration:none}.care-footer a:hover{text-decoration:underline}.loading-lines{padding:25px 23px}.loading-lines span{display:block;height:9px;margin:11px 0;background:#eee8f4;border-radius:5px}.loading-lines span:nth-child(2){width:70%}.loading-lines span:nth-child(3){width:45%}.care-button[aria-busy=true]{opacity:.65}.sr-only{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@media(max-width:900px){.care-header{padding-left:22px;padding-right:22px}.care-shell{padding-left:22px;padding-right:22px}.care-layout{grid-template-columns:270px minmax(0,1fr);gap:16px}.care-illustration{margin-right:0;min-width:185px;width:190px;transform:scale(.85)}.care-intro{gap:10px}.welcome-card{padding:30px 25px}.care-expectations{gap:12px}.compose-card{padding:23px}.conversation-heading,.conversation-intro{padding-left:23px;padding-right:23px}.conversation-messages{padding-left:23px;padding-right:23px}.reply-form{padding-left:23px;padding-right:23px}.conversation-heading{display:block}.conversation-heading>.conversation-actions{margin-top:12px}}
@media(max-width:700px){.care-button.thread-refresh{min-height:44px}body{font-size:14px}.care-header{min-height:73px;gap:10px;padding:calc(17px + env(safe-area-inset-top,0px)) 18px 17px}.care-brand img{width:138px}.care-header-label{display:none}.care-back{font-size:11px}.care-shell{padding-left:17px;padding-right:17px}.care-intro{padding:32px 0 24px;align-items:flex-start}.care-intro h1{font-size:42px;letter-spacing:-1.2px}.care-intro-copy{font-size:13px;max-width:480px}.care-illustration{display:none}.eyebrow{font-size:8px;letter-spacing:1.6px}.care-toolbar{align-items:flex-start;flex-wrap:wrap;gap:15px;padding-top:5px}.care-toolbar .button-row{width:100%;display:grid;grid-template-columns:1fr 1fr}.care-button{font-size:12px;padding:10px 13px}.care-layout{grid-template-columns:1fr;gap:18px}.request-sidebar .card-heading{padding:20px 20px 0}.sidebar-note{padding-left:20px;padding-right:20px}.request-list{max-height:270px;overflow:auto;overscroll-behavior:contain}.request-item{padding:15px 20px}.request-item-title{margin:5px 0}.list-footer{padding:12px 20px}.request-sidebar{border-radius:16px}.welcome-card,.compose-card{padding:25px 22px}.welcome-card h2{font-size:29px}.welcome-icon{width:50px;height:50px;border-radius:15px;margin-bottom:17px}.care-expectations{grid-template-columns:1fr;text-align:left;margin:26px 0 18px;gap:12px}.care-expectations>div{display:flex;gap:15px;align-items:center}.care-expectations p{margin:0;font-size:12px}.care-expectations span{font-size:21px;min-width:27px}.conversation-heading{padding:23px 21px 18px}.conversation-heading h2{font-size:20px}.conversation-intro{padding-left:21px;padding-right:21px}.conversation-messages{padding:24px 18px;max-height:570px}.message{max-width:95%}.message-meta{flex-wrap:wrap;gap:3px 10px}.message-body{font-size:13px;padding:12px 14px}.reply-form{padding:0 21px 22px}.form-footer{align-items:flex-start}.form-footer .care-small{max-width:140px}.field-footer{font-size:9px;gap:9px}.field-footer span:first-child{max-width:240px}input,select,textarea{font-size:16px}.care-card{border-radius:16px}.signed-out{padding:30px 22px}.signed-out h2{font-size:29px}.care-footer{padding:27px 0 18px;justify-content:center;text-align:center;font-size:9px}.care-footer nav{gap:18px}.care-error,.care-notice{font-size:12px}.closed-note{margin-left:21px;margin-right:21px}}
@media(prefers-reduced-motion:reduce){.thread-refresh[aria-busy=true] svg{animation:none}*{scroll-behavior:auto!important;transition:none!important}}